Frequently Asked Questions
(Please see links at left for contact information and more technical support.)
Q: What's a Dongle?
A: A dongle looks just like a flash drive or a thumb drive and fits into any USB port. It's a"key" that unlocks your software, and it looks like this:
Q: How do I get the P3ProSwing Swing Analysis screen on both my monitor & projector?
A: Click here for the cloning instructions on two of the most commonly used video cards. (A PDF File will automatically open.)
Q:Can I hit real golf balls with the P3ProSwing?
A: Yes, you can hit real golf balls with the P3ProSwing. We recommend using a Golf Net or Impact Screen to catch the ball as the P3ProSwing is designed for indoor use.
Q: Do I need special golf clubs?
A: No, you can use the clubs you already have.
Q: Do I need a mat?
A: A hitting mat will bring your feet level with the unit. When your feet are even with the P3ProSwing sensor unit, you get the most accurate shot data from your swing. Our hitting mats have been designed to hold the P3ProSwing so that you can keep your body aligned with the unit. They also fold for convenient storage.
Q: Can my game really improve with P3ProSwing?
A: Absolutely. Many golf professionals now use P3ProSwing to teach their clients. It is the fast, easy and scientific way to improve your game.
Q: What do you need to do to set up the P3ProSwing?
A: It's very easy.
- Put the CD in your computer and follow the simple directions for installing the program.
- Plug the cord from the unit into your computer's USB port.
- Plug in the power cord into an electrical outlet.
- Choose the program you want to use first, (Driving Range, Course, Practice Course, Putting, or Putting Game) and choose a club in the software.
- Tape the bottom of your drivers, putters and hybrids, (click here for instructions) and you're ready to play!
Q: Can I use all the clubs in my bag?
A: Absolutely. The P3ProSwing lets you use woods, irons, wedges and putter from anywhere on the course, range or green. And unlike other systems the P3ProSwing is great for irons. With the P3ProSwing you hit your iron shots right off of the Sensor Unit - you do not have to use a tee.
Q: What type of computer is required?
A: The following systems will support all of the P3ProSwing swing analysis functions and game functions:
- Windows XP or higher
- 256 Mb RAM with at least 512 Mb virtual RAM available
- USB Port
- See our System Requirements page for full details and specifications.
Q: Are Apple products supported?
A: Apple products are not supported at this time.
Q: Is there a trial period?
A: P3ProSwing has a 100% Satisfaction Guarantee: The P3ProSwing is a superior product and we stand behind it. Your satisfaction is guaranteed. Just purchase your P3ProSwing and practice for up to 30 days at home or work. If you're not 100% satisfied, simply contact our customer service department at (207) 824-7403 for return authorization. Then return it, including any accessories, in its original condition and packaging, and receive a full refund, less shipping and handling.
Q: Does the system work for left handed golfers?
A: Yes. Just click on Options and check off the box for left-handed golfer.
Q: Does this include a projection system?
A: No. All of our products are offered a la carte, allowing for full customization. We highly recommend using the P3ProSwing Projector Pak with the Hanging Impact Projection Screen – the combination takes the P3ProSwing experience to a whole new level. The sharp, crisp projected images are so real, it’s like you’re on the course every day… without spending the time getting there or waiting to play (and with no lost balls…).
You can also hook up the projector to your TV or to a video gaming system, creating a giant high definition home entertainment system.
Q: Could this be used at a driving range?
A: Yes, and it has been used at driving ranges before. As long as the sensor unit is powered and has access to a computer, it can run at an driving range. Because P3ProSwing‘s 65 optical sensors use infrared to measure your golf swing, solid shade is required for outdoor use. We recommend solid shade that does not let the sun's heat waves through. Heat waves and odd shadows interfere with the P3ProSwing sensor system, not direct light. It should be noted that the Power Supply for the Sensor Unit is not rated for outdoor use, and should not get wet, or be left outside unattended.
Q: Is a net included?
A: No. All of our products are offered a la carte, allowing for full customization of your home golf studio. We do have a great P3ProSwing Golf Net available in our store. Add a Versa Mat to stand on, or replace the net altogether with the Hanging Impact Projection Screen, to complete your custom golf studio.
Q: Can I wash my Hanging Impact Screen?
A: Yes. Warm Water Wash, No Bleach, Tumble Dry Synthetic Setting, Wash Dark Colors Separately.
Q: What is the warranty on the system?
A: Our 90 Day Limited Manufacturers Warranty covers all defects in material or workmanship. The warranty does not cover commercial use or misuse by the customer.
Additional warranty coverage can be purchased to cover the unit for an extended period of time. Retail (personal use) customers may purchase a Two Year Warranty Service Contract, which extends the total warranty period to 27 months.
Commercial customers can purchase a One Year Commercial Warranty Service Contract, extending the warranty coverage to 15 months including rapid exchange of the P3ProSwing unit should any malfunction occur.
Q: What support do you provide?
A: 99% of any issues you may have with your unit can be resolved over the phone. Monday through Friday, 9-5 call 1-877-P3PRO-GO, or click here to send us an email. We will respond within one business day. Or, try the "Knowledge Base" link at the left.